Frequently Asked Questions
How can I pay for my order?
Payments are accepted from all major credit and debit cards as PayPal, iDeal and Giropay.
Do you accept all currencies?
Yes! Our store can currently display prices in GBP, EUR, USD, CAD, NOK & AUD and is able to accept payments in all currencies worldwide.
Shipping and Processing
Do you offer free shipping?
Yes! TheBlockZone offers free international delivery on all orders through premium couriers such as UPS, DHL, FedEx and more.
How long does order processing take?
Once we receive your order, we process it within 1-2 working days and your order gets sent to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.
How long does shipping take?
Delivery to most countries takes 2 - 10 working days, depending on the country and region. Please note, that in order for us to minimise delivery time and to be able to keep international delivery free, we sometimes replace the original box of the product with a smaller, more ergonomic and more secure packaging option. For a detailed view of shipping times you can take a look at our Shipping Information page.
Are there any additional shipping or customs charges?
Returns and Refunds
Do you offer refunds and returns?
Yes! We know that sometimes everyone changes their mind about a purchase, we are happy to accept no-question, hassle-free returns. Contact us within 7 days of receiving the product on firstname.lastname@example.org and we'll guide you through the steps of returning the product. In order to qualify for a refund, the model must be in its original, sealed packaging.
Are there any additional return costs?
No, never! For our full returns & refunds policy, please visit our Terms and Conditions page.
For any additional questions, please email email@example.com and a member of our team will get back to you within 24h.