Frequently Asked Questions
Welcome to TheBlockZone!
TheBlockZone was created by extreme fanboys of building block kits and was designed to bring you the latest and most creative sets available worldwide! We work with many different manufacturers and suppliers worldwide, each with their own unique sets and designs. Having multiple suppliers allows us to not only source to you the latest and greatest of building block sets, but to also bring these to you at the lowest possible prices.
Our Building Block Sets
We've been in close contact with industry-leading suppliers longer than most of our competitors have been operating, giving us the edge when it comes to sourcing the newest and highest quality products. Prior to working with a new supplier, we always ask for samples of their products and build the kits ourselves to ensure they are of high quality and crazy fun to build! Ok, you got us, maybe we only order these so we can have a bit of fun building them ourselves. Guilty. Nevertheless, rest assured that we have tried and tested every one of our sets before making it available for purchase on-site!
We never compromise on quality and can guarantee that you will not find products of the same high standard for the prices we are able to offer. Our average product rating is a stunning 4.8/5 and in an effort to keep this number constantly growing, we never source new products with a customer rating that is below our average.
You can check out all of our customer reviews here.
How can I pay for my order?
Our customers are able to pay for their order using PayPal. Don't have a PayPal account? Don't worry - choose PayPal as a payment method and click Check out as a Guest. This allows you to use PayPal Checkout to make a payment using your credit or debit card. We have chosen PayPal as our only payment method to ensure maximum safety and customer satisfaction.
Shipping and Processing
Do you offer free shipping?
Yes! TheBlockZone offers free international delivery on all orders through premium couriers such as UPS, DHL, SF Express and more.
How long does order processing take?
Once we receive an order, we process it within 1-4 working days and your order gets sent to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.
How long does shipping take?
UK & EU delivery takes 5-10 working days, depending on the country and region. Please note, that in order for us to minimise delivery time and to be able to keep international delivery free, we sometimes replace the original box of the product with a smaller, more ergonomic and more secure packaging option. International deliveries may take up to 18 days, but the majority will get to you in under 14 days.
Are there any additional shipping or customs charges?
Returns and Refunds
Do you offer refunds and returns?
Yes! As long as the product is in its original, sealed packaging, we are happy to offer a refund! Contact us within 7 days of receiving the product on email@example.com and we'll guide you through the steps of returning the product.
Are there any additional return costs?
Please be aware that you will be charged a 20% restocking fee with the return of any product. This charge will be annulled in the event that there was an issue on our end with your order. In order for a product to be accepted for a refund, it must be in its sealed, original packaging. For our full returns & refunds policy, please visit our Terms and Conditions page.
For any additional questions, please email firstname.lastname@example.org and a member of our team will get back to you within 24h.