If you're paying with PayPal and your payment has been declined, it means either there are insufficient funds in your PayPal account, or there are insufficient funds in the bank account linked to your PayPal account. You will have to add funds into either account in order to complete the order.
If you're paying via bank card (credit or debit) and your payment has been declined, most of the times it is either because there are insufficient funds in your account or your bank has declined the transaction. If there are enough funds in your account but the payment is still being declined, you can try to complete your order using PayPal Express Checkout. Simply go to the payment page, click PayPal and you will have the option to "Check out as Guest". Here you can complete your order as normal without the need of a PayPal account.
If you have tried the above steps, but your payment is still being declined, please get in touch with us and a member of the team will be happy to help.
Once we receive your order, we process it within 1-2 working days and your order gets sent to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.