How can I pay for my order?

Do you accept all currencies?

My payment is being declined. What should I do?

Shipping and Processing

Do you offer free shipping?

How long does order processing take?

How long does shipping take?

Returns and Refunds

Can I cancel my order once it has been placed?

Do you offer refunds and returns?

Refunds made via PayPal

Are there any additional return costs?

Can I refuse delivery of my parcel?

Who is responsible for covering the return postage charge?

Tracking & Delivery

Has my order been shipped yet?

Where can I find my tracking number?

My tracking number isn't working, how can I track my order?

Our Price Promise Guarantee

What is the Price Promise Guarantee?

Which models does this apply to?

How can I claim the refund?

Instruction Manuals & Missing Parts

Do your models come with instruction manuals?

I am missing some parts for my model, where can I get replacements?