Frequently Asked Questions

Payments

How can I pay for my order?

Do you accept all currencies?

My payment is being declined. What should I do?

Shipping and Processing

Do you offer free shipping?

How long does order processing take?

How long does shipping take?

Are there any additional shipping or customs charges?

Returns and Refunds

Can I cancel my order once it has been placed?

Do you offer refunds and returns?

Refunds made via PayPal

Are there any additional return costs?

Can I refuse delivery of my parcel?

Who is responsible for covering the return postage charge?

Tracking & Delivery

Has my order been shipped yet?

Where can I find my tracking number?

My tracking number isn't working, how can I track my order?

Our Black Friday Price Promise Guarantee

What is the Price Promise Guarantee?

Which models does this apply to?

How can I claim the refund?

Instruction Manuals & Missing Parts

Do your models come with instruction manuals?

I am missing some parts for my model, where can I get replacements?