If you're paying with PayPal and your payment has been declined, it means either there are insufficient funds in your PayPal account, or there are insufficient funds in the bank account linked to your PayPal account. You will have to add funds into either account in order to complete the order.
If you're paying via bank card (credit or debit) and your payment has been declined, most of the times it is either because there are insufficient funds in your account or your bank has declined the transaction. If there are enough funds in your account but the payment is still being declined, you can try to complete your order using PayPal Express Checkout. Simply go to the payment page, click PayPal and you will have the option to "Check out as Guest". Here you can complete your order as normal without the need of a PayPal account.
If you have tried the above steps, but your payment is still being declined, please get in touch with us and a member of the team will be happy to help.
Once we receive your order, we process it within 1-2 working days and your order gets sent to a distribution centre. This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.
If your parcel has not yet been dispatched from our warehouse we'll be happy to cancel your order. Simply get in touch with us by replying to your order confirmation email and a member of the team will be happy to help. If the parcel has been dispatched, we may still be able to intercept it when it arrives at the distribution centre and have it returned to us. If we are unsuccessful we will make sure to provide a return address to which you can send your parcel once it's been delivered.
Yes! We know that sometimes everyone changes their mind about a purchase, we are happy to accept no-question, hassle-free returns. Contact us within 7 days of receiving the product on firstname.lastname@example.org and we'll guide you through the steps of returning the product. In order to qualify for a refund, the model must be in its original, sealed packaging.
If you choose to refuse delivery of your parcel, the courier will either leave it on your doorstep or store it in their warehouse. They are only able to store a parcel in their warehouse for 2-4 weeks (depending on the courier) after which the parcel will be auctioned off or destroyed. Please know that in the instance of refused delivery we will do out best to guide you through the process of recovering your parcel, but if unsuccessful we are unable to provide a refund. If you change your mind while your parcel is on its way, simply let us know and we will issue you a return address where you can ship your parcel to.
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