FAQ

Payments

How can I pay for my order?

Do you accept all currencies?

My payment is being declined. What should I do?

Shipping and Processing

Do you offer free shipping?

How long does order processing take?

How long does shipping take?

Returns and Refunds

Can I cancel my order once it has been placed?

Do you offer refunds and returns?

Are there any additional return costs?

Can I refuse delivery of my parcel?

Tracking & Delivery

Has my order been shipped yet?

Where can I find my tracking number?

My tracking number isn't working, how can I track my order?

Problems with My Order

My model comes with digital assembly instructions. Where can I find these?

I am missing some parts for my model, where can I get replacements?

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